AI for SMEs: Application of Artificial Intelligence in Human Resources

Artificial Intelligence is a great accelerator that allows you to meet business objectives more quickly since it can be applied to all business management functions: productivity and performance, professional talent, product creation, marketing, and customer experience. In this post -the third of our series on AI for SMEs- we will focus on the applications of Artificial Intelligence in Human Resources in the field of SMEs.

AI in Human Resources

The three main areas of AI: reasoning, understanding, and interaction, can be very effective in organizing Human Resources.

The reasoning is used in applications that allow extracting relevant information from data. The understanding applies to the interpretation of the data and is used, for example, for the facial recognition of an employee using his photograph stored in the cloud. And finally, interaction is used to change how an employee can interact with a device. For example, using the voice instead of the keyboard.

Applications of Artificial Intelligence in Human Resources

The selection of personnel helps automate tasks that do not add additional value. And although most of us consider that in the selection of personnel, there must always be a recruiter behind, AI can be used to filter resumes and associate them directly with vacancies.

Internal communication channel

Personal assistants based on voice biometrics have a great impact on the interaction between employees in a company. This is the case of “AVA,” the personal assistant of the Airbus company, who can be asked for the same thing for the menu of the day in a specific work center, suggesting how to improve a task. (“AVA” registers the suggestion and automatically sends an email to the responsible person). Personal voice assistants can streamline routine tasks within a company, such as measuring assembly plates in a factory, without employees having to touch a key.

A virtual partner in meetings

It is about using AI to create a virtual partner who can be present at meetings. A simple interactive screen that listens to the conversations in a work meeting and proposes solutions based on the internal information available. In addition, you can take notes, perform translations and transcribe everything on the screen. The virtual partner can streamline conversations if the team is scattered and, most interestingly, keep track of the points to be discussed to ensure that all the important topics of the meeting have been addressed.

Internal training of an employee

AI can also help welcome new employees, teach them how to do things that the company has, or explain the launch of new products. Also, show them the business culture and answer questions about internal procedures or other issues; for example, coordinating vacations for the entire team.

Improve professional ability

Artificial Intelligence in Human Resources will help us to be better professionals. Voice assistants will allow us to keep the plan of pending tasks, resolve doubts, and make better decisions since the AI can learn from conversations with employees and their successes and mistakes.

According to the World Economic Forum, 75 million current jobs will be displaced by AI. This is a real revolution in the world of work. And AI itself plays a critical role in evolving the skills and knowledge needed by the workforce. For example, facilitating intelligent business knowledge bases that drive group learning or allowing ultra-customization of an individual’s training plan based on their skills and learning curve.

Also, educate through intelligent training platforms, with features that include automatic error detection.

Job security

In addition to improving work processes, the applications of Artificial Intelligence in Human Resources allow environments to be much safer. Many times in factories and on construction sites, inefficiencies occur that can be detected with the help of AI. For example, analyzing images of how workers move in their workplace. Analyzing this information allows the AI to detect patterns that we would never naturally see. This improves not only productivity but also safety itself. There are already applications that program the machines to notify the workers of certain incidents so that they do not let them act with them if they do not comply with the protocols. In the end, AI minimizes human errors,

Task automation

Whatever the business, wherever there is a repetitive process, AI can streamline it. For example, with natural language processing, document management can be automated: Contracts, powers of attorney, emails, etc. Data can also be processed from unstructured information sources – that is, that are not stored in a structured database – and that today requires a back office or a person to help process it.

Personnel control and shift management

The intelligent control of people can help, for example, to organize shifts in a restaurant. It can also make it easier to anticipate hiring needs at specific times. If departments, job roles, and job ranges are defined within the SME. Then that is, knowing exactly what profile each worker has and what skills. AI can optimize the functions and shifts of each worker. You will see that you can improve your income using the same template in a short time.

In conclusion, the applications of Artificial Intelligence are many and diverse.  Here, we have reviewed eight of them, but as time goes by.  We will see more and more solutions in this important area of the company.

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