Panasonic TOUGHBOOK becomes an effective ally for the Dorset & Wiltshire Fire and Rescue Service (DWFRS), in its work serving the population.
Panasonic is a world leader in innovative technologies and solutions. It has a wide range of versatile and robust devices, ideal for mobile technology in extreme conditions. One of the sectors where the use of TOUGHBOOK devices is outstanding.
Example of Mobile Technology for Rescue
An example is the Dorset & Wiltshire Fire and Rescue Service (DWFRS) which upgraded their mobile data terminals (MDTs) to rugged devices in 2018, this was one of the first fire services in their country to install detachable devices at the rear of vehicles to accompany firefighters when they leave the vehicles. Now, three years later, these detachable laptops have become essential to your daily work.
In the words of Daniel Grew, Mobile Data Technology Manager, Dorset & Wiltshire Fire, and Rescue Service (DWFRS), this division was looking for an optimal mobile technology for its work. “We at first assessed more than 20 rough and non-touch gadgets before choosing Panasonic’s TOUGHBOOK 33 journal. We concluded that a-list ruggedized gadget, instead of an ordinary buyer tablet. It would give a lot more long-haul applications to further develop execution.” firemen’s workplace and give a lot better yield on the venture,” says Grew.
In particular, Daniel Grew notes that they chose the laptop. Because it could evolve to meet future needs, with double the memory. The latest Bluetooth technology for the future addition of third-party peripherals. It also has a built-in RFID reader to enable secure yet easy-to-use authentication. ” In addition, it was a gadget “that we didn’t need to stress over. We know that these devices just work. There’s no need to worry about their performance or whether they’ll work when they inevitably get wet. We have over 200 devices and still have a single-figure failure rate after more than three years,” adds Grew.
Devices are currently used for an incredibly wide range of applications. They can be used to assist fire crews with detailed schematics of vehicles. Which helps them rescue trapped people, and access site-specific hazard information, as well as information on the location of water pipes and hydrants. Along with tools for conducting fire safety assessments.
Other applications include What3Words integration for specific locations. Like access to internal systems for email, video communications, intranets, and even a simple screen-cleaning application. Where the screen stops responding for 20 seconds. Which is allow the user to quickly wipe off water and dirt from the screen.
According to Daniel Grew, when they receive feedback, they try to rework the process to make it more useful or see what they can add to make life easier for users. “For example, we recently received a very valuable comment when a firefighter said that he would remove the device from the vehicle to use it in an incident. But put it back in the vehicle before going into action. Because he needed to have both hands free. For To that end, we’re looking for shoulder straps that allow the devices to remain available during an incident. They can be slung at the firefighter’s side, keeping both hands free, but instantly available when needed,” says Grew.
Monitoring, management, and maintenance capacity
For the IT team at DWFRS, the ability to monitor, manage and maintain device security has also been a huge plus.
To ensure that fire crews have constant data connectivity during emergency calls, mobility and diagnostic software are used on the devices. Monitor connections, devices, apps, and networks in use to ensure information and apps are available when needed. It also provides the necessary tools to detect connectivity problems quickly and accurately to keep mobile users productive.
With devices used outside of vehicles, ensuring data security is a priority. DWFRS can centrally track and secure devices. The technology is built into the chipset and once activated via a cloud-based console. It can remotely identify, track and disable a device in the event of loss or theft.
“To empower us to successfully keep up with gadgets across different province locales. The gadgets likewise accompany a few applications that help IT heads screen and break down information from every gadget. Which is looking at the presentation of the force of the sign, battery duration, network execution, and application utilization. These instruments assist us with guaranteeing that gadgets are being utilized proficiently. That can assist with anticipating when upkeep assignments. For example, substitution battery duration, keeping gadgets in the field longer and making arranged support simpler and more productive,” says Daniel Grew.
Unlock even more potential
According to DWFRS, the path from the initial hesitations of firefighters to the acceptance and subsequent recognition of the value of mobile technology has been progressive. It is no longer a computer. It is seen as an operational tool that they can continue to leverage to make firefighters even more effective.
In this way, Panasonic TOUGHBOOK stands out for its great efficiency and functionality in the different security forces at the service of the population around the world. In this case, the robustness and comfort of being able to take it anywhere, together with the durability of the battery and different functionalities that it offers, TOUGHBOOK becomes a key device for the Dorset & Wiltshire Fire and Rescue Service.